Refund Policy

Thanks for shopping at PeglegsUK (the trading name of Bear Products Ltd). If you are not entirely satisfied with your purchase, we’re here to help.

Returns

We offer a 15 day money-back guarantee but ask you to unpack carefully, keep all the packaging and try out your iWALK2.0 indoors on carpet to keep it in “as new” condition.

You are liable for the cost of returning the iWALK2.0 to us and any damage to it, if you cancel your order.

NOTE: The iWALK 2.0 is a medical device that does require a little learning and practice. We encourage our customers to give their iWALK2.0 a fair trial – we promise it’s worth putting in the time and effort to really get the most out of it. If possible, please contact us before returning your hands-free crutch.

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Faulty items

In the case of a fault, we’ll supply you with a replacement part or new unit free of charge or if you would rather, issue a full refund including carriage costs.

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If you have any questions on how to return your item to us, contact us.

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