Refund Policy

Thanks for shopping at PeglegsUK (the trading name of Bear Products Ltd). If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Covid-19 precautions

We will hold all returns for 3 days before inspecting them to allow any viral traces to disappear before opening.

Please unpack carefully and keep all packing materials. You have 15 days from receipt to try your iWALK indoors on clean flooring. If it’s unsuitable for you, please contact us for advice and return instructions. We will inspect it and refund your purchase cost, which does not include any non-standard shipping costs, by the means you used to pay. You will be liable for the cost of replacing any parts that are damaged or showing signs of wear. The cost of return carriage is your responsibility.

This warranty does not cover wearing parts and is not intended to cover extended use patterns. See the USA-based manufacturer’s warranty exclusions wording below:

Warranty Exclusions

This warranty does not cover defects resulting from accidents, damage while in transit, alterations, unauthorized repair, failure to follow instructions, misuse, normal wear and tear, long term use (continual usage for over 18 weeks), negligence, fire, flood, and Acts of God. Wear parts, such as foam padding, are specifically excluded.

 

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Faulty items

In the case of a fault, we’ll supply you with a replacement part or new unit free of charge.

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If you have any questions on how to return your item to us, contact us.

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